All Reyna Red purchases come packed in a white jewelry box on jeweler’s cotton, wrapped with a red ribbon. Special gift wrapping including personalized card is available upon request for major holidays and special occasions.
Please contact Reyna Red at: firstname.lastname@example.org to request this service after purchase is completed. When requesting gift wrapping, please include order number along with the message to recipient that is desired.
All purchases are packaged in padded mailers or boxes depending on the weight/size of the total order. Delivery confirmation for all packages shipped USPS First Class Mail or Priority Mail is included in the shipping/handling cost. FedEx shipping is also available and tracking information will be provided at the time of shipping to the purchaser.
International First Class will be used for all international orders; shipping times vary depending on destination and customs duty fees are the sole responsibility of the purchaser.
If expedited shipping is desired, please email email@example.com BEFORE placing your order for information and pricing.
All prices are in USD (US Dollars) for ease of purchasing. Payments can be made securely by credit card in USD, we currently accept Visa, Mastercard, Amex and Discover at this time.
Paypal is also accepted as a form of payment. An account can be set up in just a few minutes at https://www.paypal.com
Online shopping can be difficult because the item is not available to view in real life. At Reyna Red, our goal is to mitigate these concerns with detailed photographs of each piece from different angles and on models, as well as true measurements for all components. Measurements are all in inches, although conversion to metric is available upon request.
If you are not satisfied with your purchase, please contact us at firstname.lastname@example.org within 7 business days of the receipt of the item(s). Please provide the reason for the return. Exchange/store credit or credit card refund will be offered for accepted returns.
Please contact Reyna Red PRIOR to returning items, unauthorized returns will not be accepted. Authorized returns will be accepted up to 30 days after purchase for store credit or exchange. The purchaser is responsible for return shipping costs and for packaging the item(s) for safe return. Reyna Red is not responsible for items lost in transit for return.
Returns will be processed within 10-14 business days of item(s) return to Reyna Red and 1-2 billing cycles for refund to show up on credit card billing statement.
**All custom orders and sale items are FINAL sale only – and not eligible for refund, only exchange.